Percepção de pacientes e cuidadores sobre o atendimento fisioterapêutico domiciliar pós desospitalização

Abstract

Home care after discharge from the hospital involves continuing to provide healthcare services at the patients' homes. This care is provided by a multidisciplinary health team, including physiotherapy professionals who offer an individual and humanized approach. Nowadays, patients are more involved in decision-making regarding their health, making it crucial to evaluate the satisfaction of those using home care services. This allows us to assess whether these services are being provided adequately and if they meet the expectations of the patients and their caregivers/families. This study aims to investigate the perception of discharged patients and caregivers regarding the home physiotherapy care provided by a home care company. This was done through a quantitative, observational field study with a cross-sectional design. A questionnaire divided into two parts was used as the research instrument. The first part collected sociodemographic information and data characterizing the patient in relation to the company and its services. The second part included items to assess satisfaction and perception. The data were analyzed and converted into graphs and tables, encompassing absolute frequency (n) and percentage (%). The sample comprised 32 participants (4 patients and 28 caregivers), predominantly male patients over 70 years old, mainly affected by stroke. Consequently, the results indicated a positive perception among participants regarding the humanization and satisfaction with home physiotherapy care.