Análise da interação humano computador do site do TJMA: aspectos exemplificativos de usabilidade do site

Abstract

Usability is linked to the user's perception of functionality when using a digital product, encompassing the sense of efficiency, effectiveness, and satisfaction experienced during the use of a technological tool. In light of this, the objective of this study is to analyze human-computer interaction, focusing on the TJMA website, based on results obtained from a usability test restricted to the experience of common users accessing judicial processes. An empirical, qualitative, and inductive methodology was employed, along with the Think-Aloud protocol. Users were instructed to vocalize their impressions while interacting with the website. The findings indicate that the site presents obstacles hindering citizens' access to judicial processes, such as the requirement for lawyers to use their own digital certificate and difficulties in understanding the CAPTCHA. A potential resolution suggested is authentication through the gov.account.