Alterações osteomusculares em operadores de telemarketing: uma revisão bibliográfica

Abstract

Introduction: In Brazil, musculoskeletal disorders in telemarketers have occupied a prominent place in recent decades, as their work activities can result in symptoms that compromise life quality and performance at work. Objectives: To identify existing musculoskeletal alterations in telemarketers resulting from repetitive effort and to analyze possible prevention factors. Materials and methods: This work is an integrative literature review with a basic, qualitative, exploratory, descriptive nature. Results: The results found were the commonly recurrent alterations to Repetitive Strain Injuries and Work-Related Occupational Diseases with symptoms used in repetitive movements of shoulders, wrists and hands, caused by computer use; as well as low back pain and neck pain resulting in turn from the failure of ergonomics at work. Conclusion: In view of this scenario, the bibliographical analysis identified the existence of musculoskeletal disorders in telemarketing operators, which are mainly due to poor posture at work, reduced break time and accelerated and repetitive rhythm. Ergonomic analysis together with a program of labor gymnastics proved to be effective in preventing occupational diseases.