Processos e resultados: análise da gestão dos processos e seus resultados aplicado ao departamento de prevenção de perdas no grupo Mateus

Abstract

This research is entitled "Loss prevention analysis: a study of process management in a retail chain in São Luís, Maranhão". Loss prevention in the retail field is an important tool in loss control and such efforts are related to strategies for reducing expenses and increasing revenues. This study aims to analyze the management of processes and results applied to the loss prevention department in Mateus Supermercados group. The study methodology used in the research was the literature review along with a field research with exploratory and descriptive approach. The study sought to understand the problem of losses and shrinkage of merchandise faced by retailers. In this context, the loss prevention sector plays an important role in minimizing the effects of losses, acting through strategies in the field to avoid losses. The importance of Information Technology (IT) is also highlighted, by means of systems that control and provide important data for inventory management, as well as the integration of collaborators and staff in the activities aimed at the care of inventory losses. The researchers studied present recommendations such as the application of an integrated loss control program with the objective of controlling and avoiding losses and that acts according to the organization's needs. Therefore, it is noted that the management of the loss prevention process at Grupo Mateus Supermercados has been consistent and the design, implementation and maintenance of the programs applied are effective in controlling losses.