Gestão de riscos na expansão do empreendimento Rancho Café.

Abstract

After the Industrial Revolution, the service sector overtook the industry sector and consolidated itself as the major engine of the global economy. For the most diverse reasons, many people undertake or have plans to undertake in this sector, the food sector is not an exception. Adding to this fact, 99% of Brazil’s companies are micro and small, often started by people with no previous experience in business management. Adopting the premise that the environment where companies are present is complex, full of uncertainties, it is necessary to use tools that mitigate such uncertainties and get greater reliability to decision making. In this perspective, Rancho Café aims to apply risk management as a tool to mitigate such uncertainties, more specifically, the model suggested by the ISO 31000. Based on this understanding, the objective of this study was to analyse the contributions of risk management to the expansion and perpetuation of the Rancho Café. This is a descriptive, qualitative, applied research based on a case study at Rancho Café and complemented through bibliographic research. As a result, it was concluded that together with the risk management implementation and all the benefits that the application of the processes result in, various skills and improvements were also developed in various points of the organization's management.