Organizando a Petit: a implantação do gerenciamento da cadeia de suprimentos na loja Petit Organiza

Abstract

The supply chain is understood as a connection among business processes, uniting the final user, suppliers, services and logistical information flows that add value to the organization's Stakeholders and Shareholders. The Petit Organiza company, located in the city of São Luís - MA, object of this study, operates selling products to organize and decorate spaces. This work aims to analyze the impacts of the implementation of supply chain management on Petit Organiza Store’s operational efficiency. This is a descriptive, qualitative, applied research based on a case study at Petit Organiza. From the present scenario, 39 gaps were identified in Petit Organiza's supply chain, 17 gaps of those were in supply logistics, 15 gaps in production logistics and 7 gaps in distribution logistics. After identifying gaps, improvements’ proposals were presented. 64% of them were viable and 36% were not. Subsequently, with the analysis of the future scenario, it was identified that among the impacts of supply chain management on organizational efficiency of the company, there are: the optimization of order planning, the reduction of order costs, the improvement of the efficiency of the suppliers’ relationship, the reduction of inventory losses, the optimization of the customer’s relationship, the improvement of inventory control and the harmonization of information on ERP’s inventories.