E-commerce: negócio júridico no comercio eletrônico e a proteção da confiança do consumidor

Abstract

This work, through the deductive method, seeks to clearly demonstrate commercial relations that in face of growing technological wave, gradually intensifies, which means that for e-commerce there are no borders, since, through virtual mechanisms, people are able to express their wishes and, therefore, conclude a legal business.Thus, the main objective of this work is to explain the peculiarities of this type of trade, its historical context, the main problems arising from its use, as well as to highlight the intensification of consumer vulnerability. Furthermore, the present research brings the concepts and characteristics of electronic contracts as well as the classification of some principles used to adjust the justice to this modality. In addition, it seeks to analyze the regulation of e-commerce, showing the applicability of the rules of the Code of Consumer Protection as well as the implications brought by the decree 7962/2013, taking into account the scarcity of legislation on the subject in our country, in order to verify the possible gaps regarding the regulation of e-commerce and what solutions have been adopted for the matter. Lastly, it's examined the relationships of trust on the part of the consumer regarding the websites that allow buying and selling.