Gestão de processos em escritórios de arquitetura de interiores: uma análise acerca da forma de trabalho em escritórios de São Luís - MA

Abstract

The renovation market in Brazil is the fastest growing segment of architecture since 2017. In Maranhão, the reality is repeated. Due to the large index of horizontal and vertical condominiums in the capital, the potential growth in the demand for renovations is significant due to the ABNT Reform Standard, published in 2014, which requires residents of condominiums to submit a technical report signed by an engineer or architect and urban planner. Given this perspective in increasing demand, the lack of delimitation in the internal processes of an office can cause problematic situations in the development of projects, execution of a work and in the management of the business, for example. In addition, the fact that there are no specific technical standards that regulate the design steps for interior architecture, means that architects do not have concrete parameters to manage their design processes. In detriment of this, the specific knowledge about the theme is little explored during graduation. There are gaps in academic training that are caused by the lack of information on the subject, making the newly graduated professionals, have no control over what is process management in interior architecture offices. Methodologically, this work is characterized as an exploratory and qualitative study that used interviews, observations and notes about the functioning of the offices that participated in the research and that provided essential data for its conclusion. As a result, the present course conclusion work analyzed three interior architecture offices in São Luís and diagnosed their existing internal management processes. The survey found that although there are processes in the offices interviewed, some of them need to be more effective and others need to be implemented, and the deficiency in some processes impacts on certain issues that are part of business management. In addition, it was also noted that there is no right or wrong way to manage interior architecture offices, however, there are parameters about the management of this type of business so that positive results are achieved effectively